Crownaud Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Crownaud Casino, including access to the website, account registration, gambling activity, payments, promotions and responsible gambling. Please read them carefully before using the service. By accessing or using Crownaud Casino, you acknowledge that you have read, understood and agree to be bound by these terms, together with any additional rules or information displayed on the relevant page or game.

Crownaud Casino operates under two Curaçao licences - one issued by the Curaçao Gaming Authority (CGA) and one by the Government of Curaçao (GC) - and is run by Burswood Nominees Limited (ACN 078 250 307).

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Crownaud Casino. They apply to your access to and use of the website, account services, games, promotions and any related features made available through the site. Additional terms may apply to particular games, payment methods, promotions or products. Where additional terms apply, they will be presented to you before or during the relevant activity and should be read together with these Terms & Conditions.

You must be legally permitted to access online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering or playing. You must not use Crownaud Casino if online gambling is unlawful in your location, if you are below the applicable legal gambling age, or if you are subject to a gambling restriction that prevents you from using the service. Crownaud Casino may restrict access where required by law, regulation, risk controls or operational requirements.

When creating an account, you must provide information that is accurate, current and complete. You must update your information if it changes. An account must be registered in your own name and may only be used by you. You are responsible for keeping your username, password and other login information confidential. If you believe your account has been accessed without permission, you should stop using it and notify the relevant support channel through the website as soon as possible.

You must not create an account using another person’s identity or information.
You must not allow another person to access or use your account.
You must not maintain multiple accounts unless this is expressly permitted by the operator.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not use software, devices or methods intended to interfere with the website, games or account systems.

Crownaud Casino may carry out identity, age, location, payment and security checks. You may be asked to provide documents or other information to complete these checks. Information supplied for verification must be genuine, readable and current. An account may be limited, suspended or closed while checks are being completed, or where the operator reasonably believes that information is inaccurate, activity is unusual, or the account may breach these terms.

2. Accounts, deposits and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of using the available gambling services and must not be used to transfer money to another person. The payment options displayed on the website may change from time to time. Each payment method may have its own processing conditions, fees, minimums, maximums or verification requirements, which will be shown where relevant.

You should check all transaction details before confirming a deposit or withdrawal. A transaction may be delayed, declined, reversed or subject to review because of payment processing, security checks, incorrect details, technical issues, suspected misuse or legal requirements. Processing times can vary and are not guaranteed unless expressly stated on the relevant service page. You remain responsible for any charges applied by your bank, payment provider or other third party.

Withdrawals may be subject to account verification and other checks. The operator may return funds to the original payment method where appropriate or request further information before completing a withdrawal. You must provide accurate payment details and must not attempt to withdraw funds to an account or method that does not belong to you. Where a transaction is identified as fraudulent, unauthorised or connected with prohibited conduct, the operator may delay, reject, reverse or investigate it.

You are responsible for understanding and meeting any tax obligations that may apply to you. The operator may take steps required by law in relation to payments, records, identity checks or reporting. Nothing in these terms creates a promise that a particular payment method, transaction time or payment outcome will always be available.

You must not charge back, cancel or dispute a legitimate transaction without first raising the matter through the available support process. If a payment is reversed or disputed improperly, the operator may recover the amount involved and may restrict or close the account. Any credit or balance resulting from a technical error, payment error or other mistake does not create a right to use those funds.

3. Games, promotions and account conduct

Games are provided for entertainment and are subject to the rules shown for each game. You should review those rules before placing a wager. Once a wager is confirmed, it may not be cancelled except where the relevant game rules, technical correction process or applicable law allows it. A wager may be declared void or adjusted where there is a system error, interrupted connection, incorrect game information, suspected manipulation or another circumstance that affects the integrity of the activity.

Promotions, bonuses, rewards and competitions are subject to their own terms. These terms may include eligibility conditions, time limits, wagering requirements, game restrictions, deposit requirements, maximum values, withdrawal conditions or other rules. You should read the full promotional terms before accepting an offer. Only one person may benefit from an offer unless the offer terms clearly state otherwise. The operator may withdraw or amend a promotion where permitted, including where an error has occurred or misuse is suspected.

You must not exploit an error, weakness or technical issue in a game, promotion or account system. You must not use collusion, automated play, bots, scripts, deceptive conduct or any strategy intended to obtain an unfair advantage. You must also avoid conduct that may disrupt other players or affect the security, fairness or operation of the service. Where prohibited activity is suspected, the operator may investigate, suspend access, cancel affected activity, withhold an associated benefit or take any other action permitted by law and these terms.

Wagers should only be placed after you have checked the stake, game and relevant instructions.
You should not place wagers while impaired by alcohol, medication or other substances.
You should not use borrowed money, money needed for essential expenses or funds that you cannot afford to lose.
You should keep records of your activity if you want to monitor your spending or playing patterns.
You should contact support through the website if you notice an incorrect balance, transaction or game result.

Technical interruptions can occur because of internet connections, devices, maintenance, payment services or other third-party systems. If a game or transaction is interrupted, do not repeat the activity until you have checked your account history or the relevant result. Crownaud Casino will use reasonable processes to investigate reported errors and correct confirmed mistakes. No guarantee is made that the website or any particular game will be available continuously or without interruption.

4. Responsible gambling, privacy and other conditions

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, decide how much time you can spend, and stop when you reach your personal limit. If gambling is no longer enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service or qualified professional. Tools such as deposit limits, time reminders, account breaks or self-exclusion may be available through the website, subject to the options and processes offered at the time.

A request to close or restrict an account should be made through the available account or support process. You should not attempt to bypass a restriction by opening another account. A self-exclusion or account closure request may be subject to identity checks and may not immediately cancel activity that has already been completed. Any remaining balance will be handled in accordance with applicable requirements, account checks and the circumstances of the closure.

Personal information is handled in accordance with the Crownaud Casino Privacy Policy and applicable privacy requirements. Information may be collected and used to provide the service, verify identity and age, process payments, prevent fraud, manage responsible gambling controls, improve the website, meet legal obligations and communicate with you about your account. By using the service, you acknowledge that relevant information may be shared with payment providers, verification services, technology providers, professional advisers or authorities where reasonably necessary and permitted or required.

The website, its content and its software may be protected by intellectual property rights. You may use the website only for personal, lawful purposes and in accordance with these terms. You must not copy, modify, reproduce, publish, distribute, reverse engineer or commercially exploit any part of the service unless you have permission or the law allows it. Third-party links or services may be provided for convenience, but Crownaud Casino is not responsible for the content, availability or policies of independent third parties.

To the extent permitted by law, the service is provided subject to availability and without guarantees that it will always be uninterrupted, secure or free from errors. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, Crownaud Casino is not responsible for loss caused by events outside reasonable control, misuse of the account, inaccurate information, device or internet problems, or reliance on information that was not intended to provide personal financial or legal advice.

These terms may be updated from time to time to reflect changes to the service, legal requirements, security measures or operational practices. The updated version will apply when published, unless a different effective date is stated. You should review the terms regularly. If you do not agree with an update, you must stop using the service and follow the available process to close or restrict your account. Any provision found to be invalid or unenforceable will be applied to the greatest extent permitted, while the remaining provisions will continue.

If you have a question about these Terms & Conditions, a transaction, an account restriction or a game result, use the contact or support option shown on the Crownaud Casino website. Please provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. These terms, together with the policies and specific rules referred to in them, describe the basis on which Crownaud Casino is made available to you.