Betting Rules

These Betting Rules explain how wagers are placed, accepted, settled and reviewed at Crownaud Casino. They are intended to help players in Australia understand the general conditions that may apply when using betting services. Please read these rules together with the Crownaud Casino Terms and Conditions, Privacy Policy and Responsible Gambling information before placing a wager.

Crownaud Casino operates under two Curaçao licences - one issued by the Curaçao Gaming Authority (CGA) and one by the Government of Curaçao (GC) - and is run by Burswood Nominees Limited (ACN 078 250 307).

1. General betting conditions

By opening, viewing or using a betting service, you acknowledge that you have read and understood the applicable rules. A bet is also subject to the laws and regulatory requirements that apply to the player, the service and the relevant betting activity. If there is any difference between a promotional message and the applicable rules, the relevant terms and conditions will generally take precedence.

You must be legally permitted to gamble in the place where you are located. You must provide accurate information when registering and keep your account details current. Crownaud Casino may request information or documents to verify your identity, age, location, payment details or account ownership. A wager may be delayed, restricted or cancelled while a required verification review is in progress.

Only one person may use an account, and the account holder is responsible for all activity carried out through it. You must keep your login credentials private and notify Crownaud Casino promptly if you believe another person has accessed your account. You must not allow another person to place wagers using your account or use an account that belongs to someone else.

Bets must be placed through the authorised betting interface and in the manner made available by Crownaud Casino.
A wager is not valid unless it is successfully recorded by the betting system.
Displayed odds, lines, markets and information may change before a bet is accepted.
You should check your selection, stake, odds and potential return before confirming a bet.
You should retain any bet confirmation or account record until the relevant event has been settled.

Eligibility and account responsibility

You are responsible for ensuring that gambling is lawful for you and that the information provided to Crownaud Casino remains complete and correct. An account may be subject to age, identity, location, payment or other checks. Where information cannot be verified, access to betting or account functions may be limited until the matter is resolved. You should not attempt to avoid verification requirements by opening another account or providing information belonging to another person.

2. Placing and accepting bets

The betting interface may display sports, events, games, markets, selections, odds, limits and other information. This information is provided to support the placing of wagers, but it may not always be complete or available in real time. You are responsible for checking the details of a bet before confirming it.

A bet is normally treated as accepted only when it has been confirmed and recorded in the relevant account history. An instruction that has not received confirmation may not have been accepted. If a technical issue, interruption, communication failure or system error occurs, Crownaud Casino may review the status of the transaction and take reasonable action under the applicable terms.

The stake selected by you must meet any minimum or maximum amount shown for the applicable market, account or transaction. Available limits may vary according to the betting product, event, market, account status, legal requirements or risk controls. The presence of a market does not guarantee that every requested wager will be accepted in full.

Errors and irregular bets

If an obvious error appears in odds, market information, event details, settlement data or another part of the betting service, the affected bet may be reviewed. Where permitted by law and the applicable terms, a bet may be corrected, voided or settled using the correct information. Examples may include an incorrect price, duplicated market, incorrectly identified competitor, technical fault or a market offered after the relevant outcome was already known.

Crownaud Casino may refuse, limit, suspend or cancel a wager where this is reasonably required to address an error, suspected fraud, duplicate transaction, prohibited conduct, identity concern, technical problem or legal obligation. Any action should be considered together with the account terms and the circumstances of the particular bet.

Select the relevant event and market carefully.
Review the selection, odds, stake and possible return.
Confirm the wager only after checking that the details are correct.
Check the account history to ensure the bet has been recorded.
Contact support through the available website channel if the confirmation appears incorrect or is missing.

3. Event results and settlement

Bets are settled using the official result or another reliable result source applicable to the relevant event and market. The rules for each market may specify the result that will be used, the point at which the event is considered complete and how unusual circumstances are handled. You should review the market information before placing a wager, particularly for live, in-play or time-sensitive betting.

Unless a market states otherwise, settlement may take account of official decisions, amendments, disqualifications, abandoned events, postponements, interruptions and changes made after an initial result. The applicable market rules determine whether a result is final, whether a bet remains open or whether a wager is void.

If an event is postponed, the bet may remain valid, be transferred to a new time or be voided, depending on the market rules.
If an event is abandoned, settlement may depend on whether the market outcome has already been determined.
If a competitor, team or participant withdraws, the relevant rules may determine whether the bet stands or is cancelled.
If a result is corrected by an official body, settlement may be reviewed where the correction is relevant under the rules.
If a market cannot be settled fairly or accurately, it may be declared void.

Where a bet is void, the stake will generally be returned unless a different treatment is clearly stated in the applicable rules. A multiple or combined wager may be affected differently from a single bet if one selection is void. The remaining selections may continue to apply according to the rules for that betting product.

Checking your bet history

You should check your account history after placing a bet and after the relevant event has finished. If you believe that a bet has been recorded or settled incorrectly, raise the issue through the available support process as soon as reasonably possible. Include the relevant bet reference, event details, date, market and a clear explanation of the concern. Records held by the betting system may be used when investigating a dispute.

Settlement information may be updated if an official result changes or if an error is identified. A displayed balance or result should not be treated as final where the applicable market rules allow a review. Crownaud Casino may correct account records where necessary to reflect the proper outcome.

4. Payments, prohibited conduct and responsible gambling

Your account balance may include deposited funds, winnings, returned stakes or other amounts shown in the account. You should use only payment methods held in your own name or otherwise approved for your account. A payment may be held or reviewed where ownership, source of funds, identity or transaction information cannot be confirmed.

You must not use the betting service for unlawful activity, fraud, money laundering, unauthorised payment activity, market manipulation or any other prohibited purpose. You must not interfere with the service, exploit a software weakness, use automated tools without authorisation or attempt to obtain an unfair advantage through technical or deceptive means.

Do not create or operate an account using false, misleading or incomplete information.
Do not use another person's payment instrument or account credentials.
Do not attempt to conceal the source or ownership of funds.
Do not exploit pricing, settlement or software errors.
Do not engage in conduct that may compromise the fairness, security or integrity of a betting event or service.

Where prohibited conduct or a breach of the applicable terms is suspected, Crownaud Casino may investigate and may restrict account access, suspend transactions, withhold an affected transaction or take another action permitted by law. Any decision should be assessed in light of the evidence, the relevant rules and the player's contractual and legal rights.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only wager money that you can afford to lose. Do not gamble while affected by alcohol or other substances, and avoid chasing losses by increasing stakes or continuing to play for longer than planned.

Take regular breaks and monitor how much time and money you spend.
Use available deposit, spending, loss or session controls where offered.
Consider a temporary break or account exclusion if gambling is no longer enjoyable or manageable.
Speak with a qualified support service if gambling is causing stress, financial difficulty or problems in your relationships.
If you are concerned about someone else's gambling, encourage them to seek independent support.

Questions and complaints

If you have a question about a bet, account decision or settlement, use the support channel provided on the Crownaud Casino website. Give enough information for the matter to be identified and reviewed. A complaint may be investigated using account records, transaction information, event data, system logs and the applicable betting rules.

These rules are general information and do not replace the full Crownaud Casino Terms and Conditions or the specific rules displayed for an individual market. Rules may be updated from time to time to reflect changes to the service, law, regulation or operational requirements. The version available when a bet is placed will generally be relevant, subject to any correction required by law or to address an obvious error.