Responsible Gaming

Crownaud Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set sensible limits, understand the risks and only play when you can afford to lose.

Crownaud Casino operates under two Curaçao licences - one issued by the Curaçao Gaming Authority (CGA) and one by the Government of Curaçao (GC) - and is run by Burswood Nominees Limited (ACN 078 250 307).

Gamble responsibly

Online gambling involves financial risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not influence future results, and a losing session does not make a win more likely. Before you play, decide how much time and money you are comfortable spending and treat that amount as an entertainment expense.

Only gamble with money that is available after essential costs such as housing, food, bills, education and other commitments have been paid. Never use borrowed money, credit intended for essentials or funds set aside for important expenses. Do not gamble to recover losses, improve your mood or deal with stress. If gambling stops feeling enjoyable or begins to cause concern, take a break and seek support.

Practical steps for safer play

Set a spending limit before each session and stop when you reach it.
Set a time limit and take regular breaks away from the screen.
Keep track of your deposits, wagers, wins and losses.
Avoid gambling when you are upset, tired, intoxicated or under pressure.
Do not chase losses or increase your stakes to try to win back money.
Keep gambling separate from essential household finances.
Consider discussing your gambling plans with someone you trust.
Remember that a win is not guaranteed, regardless of the game or stake.

Recognising the signs of gambling harm

Gambling can become harmful gradually. A person may first spend more time or money than planned, then find it difficult to stop or reduce their play. Warning signs can affect finances, relationships, work, study and wellbeing. Recognising these signs early can make it easier to take action.

You may need to take a break if you:

Gamble for longer or spend more than you intended.
Think about gambling frequently or feel restless when you cannot gamble.
Try to win back money after losing.
Hide or minimise your gambling from family, friends or colleagues.
Borrow money, sell possessions or miss payments because of gambling.
Use gambling to escape stress, sadness, loneliness or other difficult feelings.
Feel anxious, guilty, irritable or unhappy about your gambling.
Argue with people close to you about how much you gamble.
Neglect work, study, health, family or other responsibilities.
Attempt to stop or cut back but find that you cannot.

These signs do not mean that you have failed, but they should be taken seriously. A useful first step is to stop gambling, review your recent activity and speak openly with a trusted person or a qualified support service. You do not need to wait for a serious financial or personal problem before asking for help.

Tools and account controls

Account controls can help you manage your gambling and create space to review your habits. Depending on the features available through your account, you may be able to set deposit, wagering, loss or session limits, receive activity information, take a temporary break or request account closure. Any available control should be considered before you begin gambling, rather than only after you have exceeded your preferred budget.

Using limits effectively

Choose a limit based on your personal budget, not on the amount you hope to win.
Select a period that makes the limit meaningful, such as a day, week or month where available.
Allow time to consider whether the limit reflects what you can genuinely afford.
Do not treat a limit as a target or feel obliged to use the full amount.
Review your activity regularly and reduce your limit if your circumstances change.
If you are concerned about your gambling, stop playing and consider a longer break or account closure.

Taking a break or closing an account

A temporary break can help you regain control and assess your gambling without the pressure of an active account. If you believe you may be at risk of gambling harm, account closure or a longer exclusion period may be more suitable than a short pause. Requests for account restrictions should be made clearly through the available account or support process. Do not open or use another account to avoid a restriction.

Where required, account controls may be subject to applicable rules and verification procedures. A restriction may not cancel transactions or obligations that have already been processed. Review the relevant account terms before requesting a change, and contact the available support channel if you need help understanding the options.

Support in Australia

If gambling is affecting your finances, relationships, work or mental health, confidential support is available. You can speak with a qualified gambling counsellor, a health professional or a financial counsellor. In Australia, Gambling Help Online provides information, advice and support options for people affected by gambling, including family members and friends. You can also contact a local gambling support service in your state or territory.

If someone close to you is gambling in a way that concerns you, you can seek support for yourself even if they are not ready to change. Avoid covering gambling debts, lending money without clear boundaries or taking responsibility for another adult's gambling. Practical steps may include separating household finances, protecting important documents and seeking independent financial advice.

If you need urgent help

If gambling has contributed to an immediate risk to your safety or the safety of another person, contact emergency services or an appropriate crisis support service in your area. If you are experiencing severe distress or thoughts of self-harm, seek urgent professional assistance and do not remain alone. Gambling problems can be treated, and asking for help is a positive first step.

Crownaud Casino encourages players to make informed choices and to use the available safer gambling tools whenever needed. Please review your play regularly, be honest about its impact and stop when gambling is no longer enjoyable or affordable.