Cookies Policy | Crownaud Casino

1. What are cookies?

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-enabled device. They allow the website to recognise your device and remember certain information about your visit. Cookies are commonly used across the internet and do not usually contain information that directly identifies you by name. They may, however, be associated with information that we hold about your account, device or activity.

Some cookies are set by Crownaud Casino and some may be set by third-party service providers that support website functions, security, analytics, communications or other services. Similar technologies may also be used, including pixels, tags, software development kits, local storage and device identifiers. For simplicity, this policy refers to all of these technologies as cookies unless a distinction is necessary.

Cookies can be session cookies or persistent cookies. Session cookies are normally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active can depend on its purpose, its settings and the service that places it.

Why cookies are used

To keep the website available and functioning correctly.
To support account access, authentication and session management.
To protect the website, accounts and users from fraud, abuse and unauthorised activity.
To remember preferences and settings, such as language, display or consent choices.
To understand how visitors use the website and identify areas for improvement.
To help deliver relevant content, communications or marketing where permitted.
To maintain records of cookie preferences and support compliance obligations.

2. Types of cookies we may use

Strictly necessary cookies

These cookies are required for essential website operations. They can support functions such as page navigation, secure areas, account sessions, identity checks, transaction processes, fraud prevention and the proper operation of forms. Without these cookies, some parts of the website may not work as intended. Because they are necessary for core functions, they may not be disabled through ordinary website preference tools, although you can usually control cookies through your browser settings.

Functionality and preference cookies

Functionality cookies help remember choices you make while using the website. For example, they may remember a selected language, display preference, region, cookie consent choice or other settings. These cookies are intended to make your experience more consistent and convenient. If you remove or reject them, the website may not remember your preferences and you may need to make the same selections again.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website, such as which pages are visited, how users move through the site and whether they encounter error messages. The information is generally used in aggregated or statistical form to monitor performance, improve content, test changes and identify technical issues. Where appropriate, analytics information may be combined with other information handled under our Privacy Policy.

Security and risk-management technologies

Cookies and related technologies may be used to help detect unusual behaviour, protect accounts, prevent automated abuse and investigate suspected fraud or other prohibited activity. These technologies may collect information about a device, browser, connection, access times and interaction patterns. Their use helps support the integrity and safety of the website and services.

Advertising and marketing cookies

Where used and permitted, marketing cookies may help measure campaigns, limit repeated advertisements, understand interactions with promotional content and present information that may be more relevant to your interests. These cookies may be placed by Crownaud Casino or by carefully selected third parties. You may be able to refuse these cookies through the cookie preference tool or your browser settings. Refusing them may not stop all advertising, but it can make advertising less tailored.

3. Third-party cookies and information sharing

Some features of the website may rely on third-party providers. These providers may use cookies or similar technologies on our behalf or in connection with their own services. Examples can include website analytics, security tools, content delivery, payment-related functionality, customer support, identity and age verification, communications, and advertising measurement. The providers and technologies used may change as the website, services and legal requirements develop.

Third-party providers may process information in accordance with their own privacy notices and terms. We take reasonable steps to select service providers that are appropriate for the relevant service and to require suitable handling of information where applicable. However, a third party's use of information may be governed by its own policies, and you should review those policies where you want further information.

Cookies may collect information such as an internet protocol address, browser type, operating system, device characteristics, referring pages, pages viewed, approximate location, access times, interactions and preferences. Information collected through cookies may be used with other information associated with your account or device. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

We do not treat cookies as a way to avoid responsible gambling safeguards. Account, security, verification and risk-management information may be processed for legitimate operational, legal and safety purposes. Cookie settings may not prevent all information collection that is necessary to provide services, comply with obligations, protect users or maintain the security of the website.

4. Managing cookies and policy updates

Your choices

You can manage cookies in several ways. If a cookie banner or preference centre is available, you can use it to accept or refuse categories of non-essential cookies. You can also change your browser settings to block cookies, delete stored cookies or receive a notification before a cookie is placed. The process differs between browsers and devices, so you may need to consult the relevant browser or device instructions.

Review the cookie options displayed on the website and make the selections that suit you.
Open your browser privacy or security settings to control stored cookies.
Delete existing cookies if you no longer want them retained on your device.
Repeat your choices on other browsers or devices that you use to access the website.
Review the settings of any third-party services or advertising platforms that you use.

Blocking or deleting cookies may affect the availability, security or performance of some website features. You may be signed out of your account, lose saved preferences, receive less relevant content or be unable to use functions that require cookies. Strictly necessary cookies may continue to operate because they are needed to provide requested services or maintain website security.

Do Not Track signals

Some browsers offer a Do Not Track setting or similar signal. Because there is no single industry standard for interpreting these signals, the website may not respond to every such setting in the same way. You can still use the cookie controls and browser settings described in this policy to manage non-essential cookies.

Changes to this policy

We may update this Cookies Policy from time to time to reflect changes to the website, technologies, service providers, legal requirements or the way cookies are used. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically so that you remain informed about our use of cookies.

Questions and privacy requests

If you have a question about cookies, want to understand how your information is handled, or wish to make a privacy request, please use the contact or support options made available on the Crownaud Casino website. We may need to verify your identity before responding to a request. Further information about access, correction, deletion, complaints and other privacy rights is set out in our Privacy Policy.