Privacy Policy

This Privacy Policy explains how Crownaud Casino may collect, use, store and protect information relating to players who visit the website, create an account or use casino services. We aim to handle personal information carefully, transparently and only for appropriate business, legal and operational purposes. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with the website’s other applicable terms and responsible gambling information.

Crownaud Casino operates under two Curaçao licences - one issued by the Curaçao Gaming Authority (CGA) and one by the Government of Curaçao (GC) - and is run by Burswood Nominees Limited (ACN 078 250 307).

Information we may collect

When you browse the Crownaud Casino website, open or use an account, contact support or participate in gambling activities, we may handle information about you. The information collected depends on how you use the website and the services available to you. We do not ask for information unless it is reasonably needed for account administration, security, compliance, customer service, site operation or another legitimate purpose.

Account and identity information

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. We may also record information about your account settings, preferences, activity and communications with us. Information supplied when you register or update an account should be accurate and kept current.

Verification and security information

To confirm identity, age, eligibility and account ownership, we may request verification documents or other supporting information. Depending on the circumstances, this can include identity documents, proof of address, source-of-funds information or information used to assess account security. We may use this information to help prevent impersonation, fraud, money laundering, underage gambling and other unlawful or harmful activity.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, refunds, payment methods and related transaction activity. Payment providers or other service partners may process payment information in accordance with their own privacy notices. We may retain relevant transaction details so that we can operate accounts, investigate disputes, meet legal requirements and protect the website and its users.

Technical, device and usage information

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, approximate location and connection information. We may also record login events, general account activity, error reports and information about how the site is used. This helps us maintain performance, improve functionality, detect unusual behaviour and protect accounts.

Communications

If you contact us, we may keep a record of your message, any information needed to verify your account and our response. Support records help us answer questions, resolve complaints, investigate problems and maintain a reliable history of account-related communications.

How we use information

We use personal information for purposes connected with providing and managing casino services. The purposes may include the following:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals, transactions and account requests.
Confirming identity, age, eligibility and ownership of an account.
Carrying out security, anti-fraud and anti-abuse checks.
Detecting suspicious, irregular or potentially unlawful activity.
Providing customer support and responding to questions, complaints and disputes.
Operating, testing, troubleshooting and improving the website and its features.
Understanding general usage trends and preparing internal reports.
Sending service messages about accounts, security, transactions, changes or important website information.
Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis.
Meeting applicable legal, regulatory, accounting, tax, security and record-keeping obligations.
Protecting the rights, property, safety and integrity of players, the website and relevant service providers.

We may combine information collected from different parts of the website where this is reasonably necessary for these purposes. We may also use aggregated or de-identified information for analysis, security and service improvement. Such information is designed not to identify an individual player directly.

Marketing choices

Marketing messages may include information about website features, services or other promotional communications. You can withdraw consent to marketing at any time by contacting support@crownaudcasino.wtf. You may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent will not normally affect essential service, security or account communications.

Sharing information

We may share relevant information with service providers that help operate the website, provide technology, process payments, perform verification, support security, deliver communications or assist with customer service. Information may also be shared where necessary to meet legal obligations, respond to valid requests, investigate suspected wrongdoing, protect users or defend legal rights. Service providers are expected to handle information appropriately and only for the purposes for which it is provided.

Information may be processed or accessed in countries outside Australia where our service providers or technical systems operate. Where this occurs, reasonable steps should be taken to support appropriate security and handling of personal information.

Cookies, security and retention

Cookies and similar technologies

Crownaud Casino may use cookies and similar technologies to remember preferences, maintain sessions, support account functions, measure website performance and understand how visitors use the site. Some cookies are necessary for core functionality, while others may help with analytics, personalisation or communications. Cookies may be placed by the website or by service providers operating features on our behalf.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how the website works, including login, preferences or other account features. Browser controls do not always remove information already collected, and some essential technologies may be required for the site to function.

Security measures

We use reasonable technical, organisational and administrative measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication processes, monitoring, secure transmission and internal procedures. No website, electronic storage system or online transmission can be guaranteed to be completely secure, so players should use strong, unique account credentials and keep them confidential.

If you believe your account or personal information may have been compromised, contact support as soon as possible. We may need to verify your identity before discussing account information or taking action.

Storage and retention

Personal information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights may include asking for access to your data, requesting correction of inaccurate or incomplete information, asking for deletion of data where it is no longer required or may lawfully be removed, and withdrawing consent to marketing. Other rights may apply in particular situations.

Making a data request

To exercise your privacy rights, ask a question about this policy or raise a concern about how your information is handled, contact support@crownaudcasino.wtf. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to verify your identity and protect the account from unauthorised requests.

For access, ask for a copy or summary of the personal information we hold about you.
For correction, identify the information you believe is inaccurate or incomplete and provide the correct details where appropriate.
For deletion, explain which information you want removed. Deletion may not be possible where records must be retained for legal, security, dispute or operational reasons.
To withdraw consent to marketing, email support@crownaudcasino.wtf. This will not generally stop necessary account, transaction or security messages.

We aim to handle privacy requests fairly and within a reasonable timeframe. The outcome may depend on the nature of the request, identity verification, technical limits and any obligations requiring information to be retained. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or our information-handling practices. The updated version will be made available on the website and will apply from its stated publication or effective date. Players should review this page periodically so they remain aware of how information may be handled.